Customer Care

Peter's of Kensington Customer Care aims to make shopping easier and worry free.  For your information, we have detailed our store and website policies.  You can view these by selecting one of the options below.  To talk directly with a staff member, please call (02) 9662 1099 or from outside Australia +61 2 9662 1099 during Store Hours.  Alternatively, email us at enquiries@petersofkensington.com.au.

> Ways to Pay and Order

> Shipping Rates and Details

> Return Policy

Ways to Pay and Order

Once you've found something you think you might want to purchase, just click . Your Shopping Bag will stay with you while browsing our store, displaying a running total at the top of your screen while you continue to shop.

We devised 6 quick steps to make purchasing online with Peter's easy.

1.		Your Order - can be adjusted anytime while you shop, just click on the shopping bag icon at the top of the screen. When you're ready to purchase, just click on "Next Step: Gift Wrapping".
2.		Gift Wrapping - allows a choice of colours for complimentary wrapping for individual products priced at $20 and over, as well as a personal message for an accompanying card.  Once you have made your selections, click on "Next Step: Shipping and Billing".
3.		Membership Sign In - if you are a member of the Peter's of Kensington website, you can log in here to save youself some time as your membership account will store your name, address and telephone details.  If you are not a member, you can register for free membership.  Should you not wish to become a member just yet, just enter your email address then click on "Continue".  Your email address will only be used to send you your Order Confirmation.
4.		Address Details - ensure that you have both your billing and delivery address details on hand, as well as a contact telephone number for yourself, and for the recipient of the parcel should it be destined for an address other than your own.
5.		Payment and Shipping - ensure that you have your credit card handy to enter your card number, expiry date and security code, which are required to process your payment.  Here, you will also need to select your Shipping Method.  These charges include packaging and delivery via the service you have selected within Australia and are calculated on the average weight of your total purchase as well as its destination.
6.		Receipt - once your card has been approved, a receipt page complete with an order number is presented as confirmation of your purchase. These details will also be sent in the form of a tax invoice/receipt by email.  A packing slip which outlines your order will also be included when your parcel is delivered.  The packing slip, however, will not contain pricing information.

Purchasing via Phone/Mail Order

Peter's Mail Order staff can help you with any pre-purchase enquires you may have, as well as take an order and arrange payment by credit card or cheque if you prefer. Mail Order staff can be contacted by:

Phone:		(02) 9662 1099
Fax:		(02) 9662 7835
Mail:		57 Anzac Parade, Kensington NSW 2033.

Please be sure to include the following if faxing or mailing your order:

		Name, brand, quantity, colour, size for each product.
		Your name and address
		Your daytime telephone number

Shipping Rates and Details

Even though at Peter’s of Kensington, we take pride in the care we take with packing all of our internet, phone and mail orders, sometimes, accidents or errors happen.  Notification of faulty, damaged, incorrect or missing products must be received by our Customer Service Department within 48 hours of your parcel being signed for.  Should your parcel contain a damaged or faulty item, Peter's will provide instructions on how to return goods in an appropriate manner.  These details can be obtained either by telephone on (02) 9662 1099 or by email at enquiries@petersofkensington.com.au.

Return Policy

Peter's of Kensington has two return policies, one for our website and one for instore purchases.

Return of Goods Purchased from the Website:

Peter's of Kensington replaces any goods that arrive at their destination faulty or damaged.  Notification of faulty or damaged products must be received by our Customer Service Department within 48 hours of your parcel being signed for.  Under these circumstances, Peter's will provide instructions on how to return goods in an appropriate manner.  These details can be obtained either by telephone on (02) 9662 1099 or by email at enquiries@petersofkensington.com.au.

Peter's of Kensington will replace any undamaged item within 30 days of purchase as long as the product is returned in its original condition including unopened and unmarked packaging, and is accompanied by proof of purchase in the form of a tax invoice/receipt and/or packing slip.  Delivery and handling charges on returns are not refundable for incorrect choice, and products are to be returned to the store at the customer's own cost and risk.  In order to process your return of goods, please be sure to include a note explaining the reason for the return as well as your daytime contact telephone number so that our Customer Service Team are able to contact you.  Goods should be sent to the following address:

Peter's of Kensington Customer Service Department 57 Anzac Parade, Kensington NSW 2033.

Return of Goods Bought Instore:

For information regarding the return of goods purchased instore, please contact the Customer Service Department in one of the following ways:

Phone:		02 9662 1099
Fax:		02 9662 7835
Email:		enquiries@petersofkensington.com.au