Return Policy

Peter's of Kensington has two return policies, one for our website and one for instore purchases.

Return of Goods Purchased from the Website:

Peter's of Kensington replaces any goods that arrive at their destination faulty or damaged.  Notification of faulty or damaged products must be received by our Customer Service Department within 48 hours of your parcel being signed for.  Under these circumstances, Peter's will provide instructions on how to return goods in an appropriate manner.  These details can be obtained either by telephone on (02) 9662 1099 or by email at enquiries@petersofkensington.com.au.

Peter's of Kensington will replace any undamaged item within 30 days of purchase as long as the product is returned in its original condition including unopened and unmarked packaging, and is accompanied by proof of purchase in the form of a tax invoice/receipt and/or packing slip.  Delivery and handling charges on returns are not refundable for incorrect choice, and products are to be returned to the store at the customer's own cost and risk.  In order to process your return of goods, please be sure to include a note explaining the reason for the return as well as your daytime contact telephone number so that our Customer Service Team are able to contact you.  Goods should be sent to the following address:

A staff member will be required to contact you to arrange a refund if the store is unable to replace or exchange the goods returned. We can process a refund by re-imbursing your credit card, or by returning funds to your PayPal account - whichever payment method was used to pay for your order.

Return of Goods Bought Instore:

For information regarding the return of goods purchased instore, please contact the Customer Service Department in one of the following ways: