Website Purchases
Change of Mind
If you have changed your mind about a purchase, Peter’s of Kensington will offer a gift card, exchange, store credit or refund at our discretion, to the amount of the item(s) at the time of said purchase, provided that:
1. Items are returned within thirty (30) days of the time of receipt of goods;
2. You have proof of purchase; and
3. Items are in original, unopened and undamaged packaging.
Print our RETURN FORM
Purchase an Australia Post Return Label
Please ensure that the returned product is suitably packaged to prevent damage during return shipping. Items can be returned via post box or post office, depending on the size of the return parcel.
Faulty, Damaged or Incorrectly Shipped Items
If in the unfortunate event your item arrives faulty, damaged or incorrectly shipped, please contact our customer service team on (02) 9662 1099 or alternatively email enquiries@petersofkensington.com.au within thirty (30) days of receipt of goods. Should your item be deemed faulty, damaged or incorrectly shipped, Peter’s of Kensington will provide a gift card, exchange, store credit or refund. Refunds will be processed according to your original method of payment.
If you believe your item is faulty after the 30 day time criteria, Peter’s of Kensington may require you to send the item back at your expense for assessment. This cost will be refunded to you if item is deemed faulty.
In-Store Collects
The Returns Policy for in-store collect items correlate with that of ‘Purchases made from the Kensington Store or Alexandria Weekend Warehouse’ (see below), with the exclusion that a change of mind shall permit you to a gift card, exchange, store credit or refund at our discretion at the time of collection. Following collection, Peter’s of Kensington Returns Policy will only extend to an exchange, gift card or store credit at our discretion for change of mind.
Gift Cards & Note of Credit
Please chose carefully as we do not offer exchange or refund for change of mind on Peter’s of Kensington Gift Cards and Notes of Credit.
Product Exclusion list
The following products have no returns policy unless the seal is intact or the item is faulty, significantly different from what was advertised, not doing what it was supposed to, or where otherwise required by law:
CDs, DVDs, Perfumes, Skin Care, Jewellery, Handbags, Watches, Manicure Sets, Foot Spas, Pillows, Perishable Foods, Hampers, Hair Brushes, Pierced Earrings, Pens and children’s soft toys, monogrammed or personalised items.
Store Purchases
Change of Mind
If you have changed your mind about a purchase, Peter’s of Kensington will offer a gift card, exchange, store credit or refund at our discretion, to the amount of the item(s) at the time of said purchase, provided that:
1. Items are returned within thirty (30) days of the time of receipt of goods;
2. You have proof of purchase; and
3. Items are in original, unopened and undamaged packaging.
Faulty, Damaged or Incorrectly Shipped Items
If in the unfortunate event your item is faulty or damaged, please return the item to the Kensington Store for exchange, store credit, gift card or refund to the amount of the item(s) at the time of said purchase. Refunds will be processed according to your original method of payment.
Gift Registry Purchases
Gifts received due to a double up on the registry
Gifts that have been duplicated due to an error on our behalf or have been added to the registry by your guests can be returned for a store credit, exchange or gift card to the value of products at the time of purchase, provided:
1. Items are returned within 30 days of receipt of goods.
2. Items are in their original, unopened and undamaged packaging
Please contact our Bridal & Gift Registry Customer Service team on (02) 9662 7373 or email bridal@petersofkensington.com.au for further instructions to return these goods.
Faulty, Damaged or Incorrectly Shipped Items
If in the unfortunate event that your product arrives damaged / faulty or is incorrectly shipped, please contact our Bridal & Gift Registry Customer Service team on (02) 9662 7373 or email bridal@petersofkensington.com.au within 30 days of receipt of goods. Should the product be deemed faulty, damaged or incorrectly shipped you will be issued a returns form and a postage label. Once received, Peter’s of Kensington will assess the item to determine whether it is damaged or faulty, and will provide a credit, replacement, exchange or refund. Refunds will be processed back to the original method of payment.
Please note that products received as part of a gift registry cannot be returned for change of mind, unless faulty or where otherwise required by law. We advise that you consider your registry list carefully and only add items that you wish to receive.