Peter's of Kensington | Bridal & Gift Registry Frequently Asked Questions.aspx



BRIDAL & GIFT REGISTRY
FREQUENTLY
ASKED QUESTIONS.

 


"When do you recommend setting up my registry and selecting my gifts?"
We suggest having your registry set up by the time you send out your invitations.

In fact, as a part of our service, we can provide you with cards to include with your invitations. Just let us know how many cards you require, and where you'd like us to post them, and we'll take care of it for you.

Remember, you're free to add and remove items as frequently as you like until your registry closes (as long as they haven't been purchased, of course) so there's no need for your first selections to be final!

"How much does it cost to set up a Peter's of Kensington registry?"
Setting up a gift registry here at Peter's is free!

Registry cancellations close to your event, incur a late stage cancellation fee of $50.

When your guests purchase a gift from your registry, they'll be charged a flat rate handling fee per order to have their gift included with your bulk registry delivery. This charge includes gift wrapping and a card your guests can personalise. The handling fee ranges from $5 to $10 per order depending on the delivery address for the gift registry. Delivery to addresses in our designated Sydney Metro area do not incur a handling fee.

Guests who choose to send their gift separately to the main delivery will be charged postage, at our regular postage rates.

"Can one of my guests add a product to my registry?"
Yes - if one of your guests decides that they'd like to buy you an extra gift that's not on your registry, that's perfectly fine.

This can be done in-store, or by phone. However, if the gift a guest chooses isn't to your taste, you're able to exchange it.

"How do guests access my registry?"
Your guests are able to view your registry online by clicking the “Bridal & Gift Registry” icon at the top of every page of our website.

Your guests will then be taken to our Bridal & Gift Registry page, where they can enter the date of your event, as well as the last name of either of the registrants.

Access to registry
"Do you have barcode scanners?"
Yes, and they make selecting your gifts so easy! If you visit the store to set up your registry, just borrow one of our scanners and take a wander around the store.

When you see something you'd like to add to your registry, just scan the barcode of that product. Select as many products as you like, then bring the scanner back to us and we'll upload your selections to your registry.

Although most of the products we stock in our Kensington store are also available for purchase on our website, we have a greater range of items in-store than online. If possible, we recommend you visit our Kensington store to select your gifts in person.

"There are products on my registry showing the message "Temporarily Out Of Stock". Why does this happen? And are guests able to purchase these products?"
Occasionally, in the time between you selecting your gifts and your event, we might run out of stock of a particular product you’ve added to your registry.

Your guests are still able to purchase out of stock products. When a guest purchases a product that we don't currently have in stock, we'll place an order with our supplier for that product. If we're unable to source an out of stock product in time for your event, we'll issue you with a Peter's of Kensington in-store credit or gift card, valid for 18 months, in place of that gift.

"Can guests overseas purchase gifts from my registry?"
Yes, we accept purchases from all over the world, however, we deliver within Australia and New Zealand only.

There is a Currency Converter on our website to help international guests work out what they're spending in Australian dollars.

"Can I buy products from my own registry?"
No problems, it happens all the time.

If the date of your event is fast approaching, and there's an item from your registry you had your heart set on, but no-one's purchased it for you, just log on and buy it for yourself!

"Do I have to have my gifts wrapped?"
That’s fine.

An increasing number of registrants are electing to "go green" when they set up their registries. If you choose this option, your gifts will arrive with your guests’card messages attached – you'll also receive a list of your gifts, and who purchased them for you. We include this with all registries.

"Am I able to add Peter's of Kensington Gift Cards to my registry, so I can decide what to do with them later?"
Of course. We offer gift cards in any denomination.

However, please keep in mind that our Gift Cards are valid for eighteen months – and we can't replace gift cards that have been lost or stolen. For more information about our Gift Cards, please click here.

"Do you have any special offers for bridal or commitment registries?"
Yes!

Some of our favourite brands have special offers – just for bridal or commitment registries!

"How does delivery work?"
When you set up your registry, you'll need to nominate a time and place you’d like your gifts delivered. We'll send all your gifts to you in the one bulk delivery on your confirmed delivery date

For a bridal registry, for instance, you might choose to have your gifts delivered when you return from your honeymoon. Delivery cannot occur during the store’s closure from Christmas Eve to mid-January.

If you live within our designated Sydney delivery area, we'll deliver your registry personally, in our Peter’s of Kensington delivery van. You’ll need to ensure there’s someone present at the address to which we’re delivering your gifts to sign for the delivery.

If you live outside our delivery area, your gifts will be dispatched via Australia Post’s eParcel service or New Zealand Post’s courier service, on the date confirmed when you set up your registry. Please keep in mind that, once dispatched, your gifts will take a few days to reach you. Once again, someone will need to be present at the delivery address to sign for your goods upon their arrival - otherwise your gifts will be taken to your nearest Post Office for you to collect later.

Unfortunately, neither Australia Post nor New Zealand Post is able to redeliver your gifts if you've missed your original delivery.

For New Zealand deliveries any import charges issued by the New Zealand government are payable by the recipient of the order. The recipient may need to pay these charges before they can take delivery of the order. Any fees or duties are the responsibility of the recipient and cannot be reimbursed by Peter's of Kensington. For more details on New Zealand Customs.

Access to registry

Australia Post estimates the following delivery times:

Access to registry

New Zealand Post orders are generally received in 2 - 3 working days. However, New Zealand customs may add a short delay to the order.

"Do you deliver to regional areas and interstate?"
Yes.

All deliveries outside Sydney Metro are delivered via Australia Post's eParcel service.

"Do you deliver to New Zealand?"
Yes, your goods will be delivered by New Zealand Post's courier service.

Any import charges issued by the New Zealand government are payable by the recipient of the order. The recipient may need to pay these charges before they can take delivery of the order. Any fees or duties are the responsibility of the recipient and cannot be reimbursed by Peter's of Kensington.

For more details on New Zealand Customs.

"What do I do if one of my gifts is faulty, or is damaged in transit?"
For our complete returns policy, or any details about returns and exchanges, please call the Peter's of Kensington Gift Registry Department on (02) 9662 7373 .

Although we’ll professionally package all your gifts to prevent any breakages, occasionally accidents do happen. We strongly recommend you thoroughly check all your gifts as soon as they’re delivered, and contact us within two days if any issues arise.

"What can I do about warranties on my gifts?"
Warranty on your gifts starts from the date we dispatch your delivery.

Keep your registry delivery list safe – it acts as a proof of purchase in case anything goes wrong with any of your gifts in the future and you need to make a warranty claim.

"When does Peter's of Kensington close?"
Peter's closes on New South Wales public holidays, and we also close for approximately two weeks after Christmas Eve.

While we're away, your guests will still be able to purchase gifts from your list – but we won't be in the store to respond to you or your guests' calls or e-mails. Also, no gift registries will be dispatched during this time. Please keep this in mind when you're planning your event.

 
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telephone orders
(02) 9662 1433
sales@petersofkensington.com.au
fax: (02) 9663 5778
customer service bridal & gift registry
(02) 9662 1099 (02) 9662 7373
enquiries@petersofkensington.com.au
fax: (02) 9662 7835
bridal@petersofkensington.com.au
fax: (02) 9662 1894

store locations

Our Kensington Store

57 Anzac Parade, Kensington NSW
Full Address & Map | Trading Hours

Our Alexandria Warehouse

6 Bradford Street, Alexandria NSW
Full Address & Map | Trading Hours

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