"How long will it take me to receive my order?"
Our dispatch times are generally between 1 and 4 working days.
However, during busier times leading up to Christmas and January Sales dispatch times can take up to 10 working days.
PLEASE NOTE: if you request changes to be made to your order after it’s been placed, it may delay the dispatch date.
Small orders for just one item will often leave our warehouse very quickly.
If you’d like to check the progress of your order, call the store on (02) 9662 1099. Make sure you've got your order number handy. It’ll help us find your order even faster.
"How do I get rid of all this packaging? And why do you use so much of it, anyway?"
So many people send us e-mails asking why we're still using polystyrene packaging puff when there are so many environmentally friendly options available.
The fact is, our packaging isn’t made from polystyrene at all. Our packing is actually made from wheat, believe it or not! It's completely natural, non-toxic and biodegradable. To get rid of it, just empty it into your bin or your bathtub, add a little water, and in a few hours, it'll be completely gone.
That just leaves the box, which is made from recyclable cardboard. Easy!
Before you dispose of your packaging, however, just confirm you’ve removed all the items from the box. Sometimes, small items like vegetable peelers and CDs can get lost in large boxes. Before you dispose of your packaging, check the invoice that arrives with your order to confirm you’ve received all the items you ordered.
"I've already placed an order, but I need to change it. Is this possible?"
Adding more products to your order, subtracting products from your order or even cancelling your order completely is okay...provided you let us know as soon as possible!
Sometimes, by the time customers contact us about changing their order, we’ve already sent their parcel out.
If you’d like to make any changes to an existing order, it’s best not to send us an e-mail. The fastest way is to call during business hours on (02) 9662 1099 and we’ll arrange it. Just keep in mind that, when adding products to your order, your order might take longer to process, and we might need to charge you extra postage.
"If I place an order online, how can I pay for it?"
You can pay for any online order using MasterCard, Visa, American Express, Diners Club, JCB and PayPal.
We can also arrange for direct debit payments by phone (02) 9662 1099.
"Oh dear. I need something fast. Can you arrange for an express delivery?"
Forgotten an important birthday or (ahem) wedding anniversary? Don’t worry.
Don’t worry. We get this a lot. Find what you’d like to order on our site, call us on (02) 9662 1099 and ask for a quote for overnight delivery, or if in Sydney we may be able to give you a same day quote. You’ll have that all-important present on your doorstep in no time. We won’t tell a soul.
"Where IS my Order, anyway?"
You can use our website to track the progress of your order.
Click on the "Order Tracking" link at the top of our website, and enter your order number. This will let you know if your order is still at our store, or whether it's with Australia Post, on its way to you.
If you're concerned that your order is taking too long, just call us on (02) 9662 1099 and we'll find out what's happening with your order.
"I’ve got my order, and there’s a problem with it! Help!"
Sometimes, unfortunately, things go wrong. Don’t worry, we’ll help you out.
As soon as you receive your order, open up the box and check that everything’s there and undamaged, and, if there’s a problem, let us know as soon as you can. You can either call us on (02) 9662 1099 or contact us via our e-mail address: email@example.com
"I was in the middle of placing an order and something happened to my computer! How can I tell if my order went through?"
If you’re having a few technical troubles, just call the store on (02) 9662 1099 and we’ll help you through the ordering process.
Ask to speak to our IT department. We’ll help you through every step of the ordering process.
"What if I change my mind about an order, or something I purchased arrives faulty or broken? What is Peter’s of Kensington’s returns policy?"
Glad you asked!
We’ve put together a handy Returns Policy Page that explains how to return part of or your entire order – whether you bought an item in-store, online, at our Alexandria warehouse, or it was a part of your gift registry. Please click here to have a look and find out more.
"Do you ship overseas?"
We do indeed!
We offer shipping to New Zealand, the UK, America, Canada – in fact, thirteen countries in total. Click here to find out more.
"Do you ship to PO boxes?"
We do ship to PO boxes.
We generally don’t ship to room numbers within hotels or caravan parks.
"I need to buy a gift for someone, and I don’t know what to get. Heeeeelp!"
Don’t panic! Take a few deep breaths and check out our Gift Ideas page.
We’ve got gift ideas for everyone. You’re sure to find the ideal gift. Click here
"Does Peter's of Kensington sell gift cards?"
Yes! Click here to have a look at our gift card page!
You can buy gift cards in any denomination you like. They’re valid for eighteen months, and they’re the ideal gift for someone special.
"Does Peter's of Kensington offer a lay-by service?"
We have added Afterpay as a payment option for our online orders.
For more details on Afterpay, click here.
"I'm getting married!! Does Peter's of Kensington offer a bridal registry service?"
Congratulations! We do indeed offer a Registry service.
And it’s not just for brides and grooms – you can create a Gift Registry for any occasion you like. Click here to take a look.
"Wait. You haven't answered my question yet!"